Frequently Asked Questions


Product Related Questions 

What is hemp extract?

An extract is a preparation method that concentrates an ingredient—in this case, hemp. Hemp extract consists of phytocannabinoids and plant matter such as terpenes and flavonoids.

What is the endocannabinoid system?

The endocannabinoid system (ECS) is a complex nerve cell signaling system that modulates the central nervous system’s function and helps maintain homeostasis. Homeostasis is the state of equilibrium in the body in which all the organs function optimally, maintaining physiological, cognitive and emotional balance.

What are terpenes?

Terpenes are aromatic compounds found in fruits, flowers, and all herbs including hemp. They are a common element in many of our products. These compounds are responsible for the distinct aroma and character of the herb.

What are cannabinoids?

Cannabinoids are characterized by their ability to act on the cannabinoid receptors that are found throughout the human body. Our body produces endocannabinoids and by supplementing with phytocannabinoids such as hemp we can help the body achieve peak performance.

How should I store my product?

For the best shelf life please store in a cool dark area, this will assure there is no loss in potency. Don’t allow to sit in direct sunlight. If properly stored our products have around a 12 month shelf life.

Can my pet take hemp products?

Yes, your dog and cat have an endocannabinoid system and can benefit from hemp. 

Can I cook with hemp?

Cooking with hemp is simple, especially if you start with beverages. If you’ve purchased a hemp tincture, try adding a few drops to your favorite drink. Hemp oil can be added to baked goods as well. Remember that heat can lower its effectiveness, so stick with recipes that bake at 350°F or less. 

How much hemp oil to take?

Each person varies depending on weight etc. but a good general rule to start would be 1mL, or a dropper full once or twice a day. 

Order Related Questions

Ship to all 50 states?

Yes, but unfortunately our free ground shipping offer is only valid for customers in the contiguous United States. If you have additional shipping questions, please contact us.

Estimated delivery time?

We are pleased to offer free ground shipping within the U.S. for all orders. Ground shipping generally takes 3-4 business days from the time an order is placed to arrival at your door.

Can I return a product?

Due to the nature of our business and products we sell, items that have been opened are not eligible for a refund. For any other items to be eligible for a refund, you have to return the purchased item to us within 7 calendar days of the purchase and with all packaging. If the item in question has been opened, the item must be sent back to us in the original container and lid. Contact our customer services department to get a free shipping label and answer any questions you may have. If our products arrived damaged, rotten or contaminated in any way, please document the time noticed, date and take pictures of the product(s). Contact us right away and we will be happy to send a replacement after determining if it is the carrier’s fault. If you have additional refund questions, please contact us. 

In what states is tax charged?

We only charge sales tax in the state of Colorado. The tax rate and laws vary depending on the county that we ship to.

Tracking number issues?

If your tracking information is missing or incorrect, please contact us and we can provide an update for you.